FAQ
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Prep
Pour approx. 300ml (vegan) milk in the X-OATS shaker, add a packet of X-OATS, shake and put it in the fridge at bedtime. In the morning, your breakfast will be ready for you.
Give it another quick shake and you can have breakfast on the go!
The longer you leave the oats in the fridge, the better they will become. Our advice is to put the mix in the fridge for at least 2 hours, then the oats and the chia seeds can be hydrated and the whole mix becomes softer. But there are people who mix X-OATS with (vegan) milk, drink it immediately and find it super tasty! Tastes differs, so it’s up to you to choose how you want to drink your X-OATS.
Yes you can drink your X-OATS immediately after making them, however it won’t be a thick porridge but an oat shake filled with delicious flavours.
Yes! Every milk or milk alternative works. Bear in mind that some milk alternatives are often sweetened, which will have a big impact on the overall taste. Our preference is an unsweetened oat milk.
You can, but we wouldn’t advise it. X-OATS tastes best with (vegan) milk in our opinion, but tastes obviously differ for everybody.
The dry product has a shelf life of 12 months. Once mixed with (vegan) milk, we recommend consuming them within 12 hours of placing them in the refrigerator for the best experience.
We love X-OATS cold, but they will also taste delicious warmed up. After preparing your shake and letting it stand (in the fridge) overnight , remove the shaker lid and microwave for 30 seconds. If you’d like to enjoy your X-OATS as a traditional (protein rich) porridge in a bowl, we advise using only 150ml (vegan) milk followed by 1 minute in the microwave and then eating it with a spoon.
Product
It’s like a delicious oatmeal shake! The consistency is such that it will flow freely out of the shaker without the need for a spoon, and it retains that great, classic oaty texture, so some chewing is required.
The longer you leave the mix to stand in the fridge, the more it becomes a porridge. Our advice is to leave the mix for at least two hours in the fridge, so that the oats and chia seeds can be hydrated and the flavours soften.
You can also add more or less (vegan) milk, so that the consistency is more or less liquid.
Each serving contains the exact quantity of nutrients needed for a complete breakfast or meal.
X-OATS is rich in ingredients such as chia seeds and real dried fruit, each serving contains a minimum of 20g of high quality protein. Premium ingredients are added such as coconut blossom sugar, cocoa, chocolate,…. and in addition all of our ingredients are of the highest quality and gluten free.
X-OATS is delicious and we are sure that you will find it delicious too.
Yes, X-OATS are gluten free!
Hell yeah! All of our ingredients are 100% vegan and all the flavours can be prepared with vegan milk.
Yes, soy isolate is added for a natural source of protein.
Absolutely! Many customers have successfully used X-OATS in their weightloss plans. The high level of protein and the nutritious servings help to keep you feeling fuller for longer, which makes the chance of having unhealthy snacks before lunch smaller.
According to our calculations there are 7-8 WW points per serving of 70g.
A few tips that we have learnt from our own WW customers:
Most of our WW customers eat it with unsweetened almond milk to save on calories.
Some of our WW customers will drink only half a serving at a time, because one serving is quite large. X-OATS is ready after 2 hours in the fridge and stays good for up to 36 hours, so for two consecutive days there is a fantastic breakfast ready(or they keep it for a snack later in the day, or after dinner as an excellent alternative for a dessert!)
Yes of course! It is often the case that children skip breakfast or choose unhealthy alternatives. There are only natural sugars in X-OATS and often much less than you will find in most breakfast cereals. Furthermore X-OATS contains fruit, fibre … and protein to build muscles. Children will also feel fuller for longer and won’t be grabbing for the unhealthy snacks so quickly. Feel free to give your kids a portion of X-OATS for breakfast instead of that umpteenth chocolate sandwich or bowl of sugary cereal.
In terms of volume X-OATS is one of the lowest in carbohydrate porridges on the market with approximately 30g (net) carbohydrates per serving. The healthy complex carbohydrates from the oats, combined with the 20+ grams of protein makes for a filling and delicious breakfast that is ready for you when you wake up and that you can enjoy on your way without a spoon.
Typically whole grain oats are not considered part of a keto diet. However, because of all the extras of protein and superfoods, X-OATS is one of the lowest carbohydrate oatmeals s on the market by volume. Our Keto customers split these large portions into two meals for breakfast.
For all of our nutritional information, click here
We automatically add a free X-OATS shaker to all first orders. The free shaker doesn’t always show in your basket, but don’t worry, if you place your first order or subscription, there will be a free X-OATS shaker in your package.
SUBSCRIPTIONS
Starting a subscription is easy. Simply go to one of our product pages, select the desired product and tick the subscription box. Following that choose your desired delivery frequency and you’re done.
A subscription takes away the worry of forgetting to order X-OATS and running out (we know, this would be terrible!). You can register via our webshop and you can end your subscription at any time, free of charge. You choose yourself which products you want to receive and with which frequency. And above all you receive a great discount on our products.
The biggest advantage of a subscription is the peace of mind knowing that your X-OATS will be delivered to your door on time. AND you get at least 20% discount on our products. Sounds pretty good, right?
On our product pages you can choose your delivery frequency. Then during the check-out process you choose your desired payment method. The payment will always be taken at the time of shipment, so usually about 2 days before the products are delivered to you. As long as you can let us know at least 2 days before the scheduled delivery day, we can always adjust or cancel your order.
To manage your subscription, you first have to make an account. Even though you have a subscription, your login details aren’t automatically set up. Click here to set up a login for your account. On the page it says ‘Create Account’. Your account will be automatically coupled with your existing subscriptions. Enter your name and the email address, along with a password of your choice. You will then receive an email to activate your account. Click on the “Activate” button in the email. From here, you can customize your subscription, manage your order dates, postpone an order, change your order frequency, update your payment method and addresses, and deactivate your subscription at any time!
Yes! You can use our custom bundle to create a subscription customized to your tastes. After you place your first subscription order, simply log in to edit your flavours for upcoming shipments. If you need help opening your account or adjusting your flavours, please don’t hesitate to contact our team.
You can cancel your subscription by logging into your account here. If you don’t have an account yet, you can create one here. Or, if you prefer, we are happy to arrange it for you! Just send us an email on love@x-oats.com and we’ll be happy to pause or cancel your subscription (or make any other changes you want). If you’re pausing, mention in your email how long you plan to pause for.
Everything is possible! Log in to your account on www.x-oats.com to edit your subscription directly, or send an email to love@x-oats.com and let us know what you want to change, and we’ll change it for you.
No, our subscription service is completely free. You can stop or pause it for free at any time and you will always receive our products at a better price.
Shipping and returns
We aim for same-business day order fulfillment, and once your package is shipped, it
generally takes about 1-4 business days to reach its destination.
Shipping is free over £35 for orders under £35 we charge a fixed fee of £4.99 for transport
costs. All first orders are delivered with a free X-OATS shaker. If you have any problems
with your shipment, let us know via love@x-oats.com and we will be happy to help you
further.
The standard statutory cooling-off period (right of withdrawal) applies to all purchases. This means that you must return the X-OATS products to us within 14 days of receipt. Remember that the right of withdrawal only applies if you return the products unopened, undamaged and intact.
More information about this can be found here.
ORDERING AND PAYING
Did something go wrong? Do not hesitate to contact us. Send an e-mail to love@x-oats.com and we will be happy to help you.
If you are concerned about a payment or have problems completing a payment, you can always contact the X-OATS team: mail to love@x-oats.com
When you place an order in your basket, you have the option to checkout and pay. During the process you will have the possibility to apply a discount code and this will then be automatically deducted from the amount due.
It is very simple. Go to our ‘home’ page and scroll all the way to the bottom. There you can leave your email address, without any obligation. Thanks in advance for your interest!
You can easily set up an X-OATs account by clicking on the person icon, which is usually located at the top right hand side of your screen. Then leave your details and you become part of the X-OATS family!
On our ‘home page’ you will find a person icon in the righthand corner. Click on this symbol and you will be taken to your X-OATS account and here you can change your personal information.
We can sort that out for you! Send an email to love@x-oats.com with your name and order number. Our team will send your invoice to you within a couple of days.
If you are concerned about your order delivery, don’t hesitate to contact the X-OATS team. You can do this by sending an email to love@x-oats.com
The following payment methods are accepted: iDeal, Paypal, Mastercard, Visa, Bancontact, Apple Pay, Sofort Banking and SEPA/IBAN bank transfers
In addition, there are also direct payment methods available via BNP Paribas Fortis.
SUSTAINABILITY
Definitely! We are continually looking to improve our processes and optimise our packaging and of course we are keeping an eye on the development of new, sustainable production methods. Subscribe to our newsletter to stay informed in advance.
To calculate our Co2 emissions, we made an analysis of the lifecycle of our products. This means that first we looked at the CO2 emissions associated with growing and producing our ingredients, then calculate the CO2 emissions from transport to our production facility and finally calculate the impact of our production machines and transport to the end customer. That way we know how many kg of CO2 our X-OATS products emit and we try to keep it to a minimum. We compensate the remaining CO2 emissions by investing in sustainable projects together with Climate Partner. More info for this can be found here.
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